Shipping & Delivery

We do our utmost to ensure your order is delivered with care and as quickly as possible. Below you will find all information regarding our shipping and delivery policy.

Order Processing Time

All orders are processed within 1 to 3 business days.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Delivery Time

The average delivery time is 3 to 7 business days, depending on your location.
Please note that delivery times may be longer during busy periods or due to customs procedures.

Shipping Method and Origin

All orders are shipped directly from our supplier in China.
Customs duties or import charges may apply depending on the destination country and are the responsibility of the customer.

Shipping Costs

Shipping costs are displayed at checkout and depend on the destination, weight of the order, and the selected shipping method.

Responsibility During Shipping

If the tracking information confirms that the parcel has been delivered, responsibility for the shipment lies with the customer.

Please ensure that your delivery address is correct. Any address errors must be reported within 24 hours after placing the order.

Contact

If you have any questions regarding shipping or delivery, please contact us at:
info@oliviaroselondon.com