Terms and Conditions of Sale

These terms and conditions apply to all purchases made on the website of Olivia & Rose London, operated from Hoflaan 10, Krimpen aan den IJssel.
You can contact us at info@oliviaroselondon.com.

1. Application

By placing an order on our website, you agree without reservation to these terms and conditions.

2. Product Information

We make every effort to describe our products accurately and to provide up-to-date information. However, typographical errors or inaccuracies may occasionally occur.

3. Orders and Payment

Orders are processed only after full payment has been received.
Available payment methods may vary depending on the country. It is the customer’s responsibility to check which payment options are available in their region.

4. Processing and Delivery

Order processing time is 1 to 3 business days.

Estimated delivery time is 3 to 14 business days, depending on the destination.

Orders are shipped directly from our supplier based in China.

5. Returns and Cancellations

Please refer to our Return Policy for full details regarding returns and cancellations.

6. Liability

We are not responsible for loss or damage that occurs during transport if tracking information confirms that the parcel has been delivered.

Customers are responsible for ensuring that the delivery address provided is accurate.

7. Intellectual Property

All content on this website, including texts, images, logos, and other materials, is the exclusive property of Olivia & Rose London and may not be used without prior written permission.

8. Complaints

Any complaints may be submitted in writing to info@oliviaroselondon.com.
We aim to respond within 5 business days.

9. Applicable Law

These terms and conditions are governed by Dutch law.